Country: Afghanistan Source: Data for Afghanistan Please refer to the attached file. Methodology: Data source Data are collected monthly from the Awaaz Afghanistan dashboard ( awaazaf.org ). Awaaz Afghanistan is the country's first nationwide toll-free humanitarian helpline (dial 410), implemented by the United Nations Office for Project Services (UNOPS) with funding by aid partners. Data is collected on the 2nd of each month, collecting call data for the full prior calendar month across all 34 provinces, disaggregated by gender, caller type, sector, and call type. Urgency index — construction The Urgency Index (0–100) is derived entirely from the Awaaz helpline data using four signals combined into a weighted composite score, then normalised to a 15–100 range so that no province scores near zero even when the system is under stress. The four signals include volume score, low-reach score, displacement signal score, and critical issue floor score. Please see the PDF report for more details on the exact formula. Interpretation Scores ≥ 70 (Critical) and ≥ 45 (High) indicate provinces warranting priority attention based on reported call volume and the displacement context. Scores below 30 for provinces with low call counts (flagged ‘Low reach’) signal that the humanitarian situation may be more severe than the helpline data alone can reveal, as access or awareness barriers may prevent calls from reaching the system. All scores are recalculated monthly and are comparable only within the same monthly report.
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